HAVING TROUBLE CLAIMING YOUR LIVE-STREAM TICKET WITH APPLE, GOOGLE, OR FACEBOOK?

If you’re trying to claim a live-stream ticket using Apple, Google, or Facebook login and get stuck, don’t worry — this can happen when the login creates or connects to a different profile.

What should I do?

If the platform prompts you to create a new profile, please use your email address to create the profile and claim your ticket.

Once your new profile is created, you should be able to access your live-stream ticket.

What if I already paid for my ticket?

If you paid for a ticket but were unable to access the live stream, please request a refund for your original ticket.

We recommend using your email address when creating the new profile to help ensure you can access your new ticket successfully.