Help & Support

Back to home

Help & Support

For Creators

For Creators

Support and help for educators & entertainers on Lounges.tv.

How and why do Lounges.tv use my data?

Minimum Age to Use Lounges.tv

Profile & Account Management

How do I edit my profile?

How do I connect my social links?

How do I make changes to my account?

How do I deactivate my account?

How do I check my stats and performance?

What can I do if a viewer behaves inappropriately?

See more

Creating, Editing or Cancelling a Lounge

How do I create and schedule a live stream?

Can I use Logic while streaming on Lounges?

How do I create an unlisted (private) event?

How do I decide the price of my content?

How do I edit the settings of my upcoming event?

How does limited participants work on Lounges.tv?

How do I promote my Lounge event?

What happens if I cancel my Lounge?

How do I cancel my upcoming live event and what does it mean for my viewers?

How to stream from the Lounges.tv App?

See more

Hosting a Lounge

How do I start my live event?

How do I engage my audience on Lounges?

What are the features available during a livestream?

How to co-stream?

Why am I having trouble with my Lounge event?

What devices are compatible with Lounges?

How do I change browser permissions to use mics and cameras on Lounges?

How long can I livestream for?

Troubleshooting buffering and lagging issues when using OBS

Can You Run Multiple Lounges or Live Streams at the Same Time on one Lounges.tv Channel?

See more

Payments

How do I get paid?

Whose responsibility is it to pay the VAT?

How do I receive tips?

Creators Registered for VAT

How we process International withdrawal requests?

Fraud & Moderation Prevention Policy for Creator Withdrawals

See more

On-Demand Content

How to monetise your on-demand content

How do I manage my on-demand videos?

How do I upload content?

Can I download my content from Lounges to use on other platforms?

How do I upload content from the Lounges App?

Can I stream or upload videos in portrait format?

See more

Security & Login

How do I sign up as a creator?

How do I log in to Lounges?

What do we do with your data?

Music Licensing

How do I declare a cover song on my stream or on-demand content?

Can I perform someone else's song in my Lounge?

Who owns the rights to my Lounge?

Understanding PRS

Why can't I live-stream music on Lounges.tv in the US?

As an ASCAP registered member, is there a reciprocity agreement with PRS?

See more

Streaming Software Mode

How to stream using a broadcast software (type OBS)?

What do I do if I don't receive my stream key email?

Viewer Assistance and Engagement

Will my followers receive email notifications for my upcoming shows or live sessions?

Is it possible for my followers to send me messages through the Lounges.tv platform?

Presentation Of Content

How do I ensure my content is of the best quality?

One to One

What is the Lounges One2One feature and how does it work?

How can my fans see my diary availability?

How can I interact with my fan during a One2One session?

How do I join the One2One with my fan?

How do I know who requested to have the One2One session with me?

What is the difference between One2One and Private Lounge?

See more

Stream drops

How do I use the Lounges Stream Drop feature?

Stream Drop: Can I schedule my video release date?

Content Protection

Understanding DRM (Digital Rights Management) on Lounges.tv