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How to Request a Refund on Lounges.tv

This article explains how to request a refund for a purchase on Lounges.tv, what information to provide, typical eligibility reasons, and what to expect after you submit a request.

Summary

  • Request a refund by submitting a support ticket from the Lounges site. Provide your order details and a clear explanation. Refunds are reviewed and—if approved—are returned to the original payment method.

How to request a refund

  1. Scroll to the bottom of any Lounges page and click "Support".
  2. Complete the ticket form and select the "payment" category.
  3. In your ticket include:
    • Your order number.
    • A clear explanation of why you are requesting a refund.
    • For security and verification, you may be asked to provide the last four digits of the card used for purchase.
  4. Submit the ticket. The support team will review your request.

Common refund eligibility examples

  • Event cancelled by the creator.
  • Significant changes to event details.
  • Other issues outside your control that prevented access or delivery.

Timing and response

  • Refund requests are usually required within 12 hours after the stream ends or within 12 hours of the event start time.
  • The team will review requests and respond within 5 business days.
  • If approved, refunds are processed back to the original payment method.

Additional notes

  • Tickets and purchases are linked to the login method used at purchase (email, Apple ID, Google, Facebook, or guest). Ensure you can access the same account used to buy the ticket when checking purchase records.
  • Not all requests will be granted; eligibility depends on the circumstances provided in your ticket.

Troubleshooting tips

  • If you cannot access a purchased stream, confirm you’re signing in with the same login method used at purchase.
  • Check your confirmation email (including spam/junk) for your order number before submitting the ticket.
  • If you prefer direct assistance, include a request in your ticket asking for a human agent to follow up.

Conclusion To request a refund, submit a "payment" support ticket from the Lounges website with your order number, a clear reason, and verification details. Expect a review within 5 business days and, if approved, a refund to the original payment method.