This policy aims to ensure the integrity of our refund system and prevent abuse.
Purpose:
To ensure the integrity of our refund system and prevent abuse, we have established this policy to address instances of refund misuse.
Policy Statement:
We are committed to providing excellent customer service and a fair refund process. However, to protect our platform and creators from potential abuse, users who repeatedly misuse the refund system will be restricted from making future purchases.
Definitions:
- Misuse of Refunds: Repeatedly requesting refunds without valid reasons, attempting to exploit the refund policy, or engaging in behaviour that suggests an intent to defraud the system. Misuse of refunds includes attempts to dispute transactions with banks.
- Valid Refund Requests: Requests made in accordance with our refund policy, including but not limited to event cancellations, significant changes in event details, or verified technical issues.
- Content Awareness: Viewers are expected to be aware of the content they purchase. As per our Terms and Conditions, we do not refund tickets if you believe that the creator is not talented, or you are unhappy with the content. By purchasing a ticket, you agree to the content disclaimer and accept the platform's terms and conditions.
Procedure:
- Monitoring and Identification:
- Our team will monitor refund requests for patterns indicating misuse.
- Users with a high frequency of refund requests will be flagged for review.
- Users who have previously expressed dissatisfaction with our product or services will also be monitored closely.
- Investigation:
- Each flagged case will be thoroughly investigated by our customer service team.
- Users will be contacted with additional information or clarification regarding their refund requests.
- Warning:
- If misuse is identified, the user will receive a warning outlining the specific behavior that is deemed abusive.
- The warning will include a reminder of our refund policy and the potential consequences of continued misuse.
- Restriction:
- If the user continues to misuse the refund system, they will be restricted from making future purchases.
- The restriction will be communicated to the user via email, detailing the reasons for the action and any potential steps they can take to appeal the decision.
- Appeal Process:
- Users who believe they have been unfairly restricted can appeal the decision by contacting our customer service team.
- Appeals will be reviewed on a case-by-case basis, and a final decision will be communicated to the user within 10 business days.
Consequences:
- Users found to be misusing the refund system will be prevented from making further purchases on our platform.
Communication:
- Our refund policy, including the consequences of misuse, will be clearly communicated to users during the purchase process and on our website.
By implementing this policy, we aim to maintain a fair and trustworthy environment for all users and creators on our platform.