Troubleshooting Access to Purchased Tickets on Lounges.tv
Here are the most common reasons and the quickest ways to fix it.
Most Common Causes
- You logged in with a different method than the one used to purchase the ticket (Email, Apple, Google, Facebook, or Guest Checkout)
- The email address used at checkout contains a typo
- You are logged into the wrong account
- Your confirmation email went to spam/junk
- The payment was incomplete or unsuccessful
How to Access Your Ticket
1. Log In Using the Same Method Used at Purchase
Your ticket is linked to the exact login method used during checkout.
Examples:
- Email login
- Apple ID
- Guest Checkout
Using a different login method may create a separate empty account.
2. Guest Checkout? Do This
- Go to Lounges.tv
- Click Sign Up / Log In
- Enter the same email used to buy the ticket
- Enter the one-time code sent to your email
Your ticket should appear in:
Dashboard → My Library
3. Check Your Email
Look for:
- Purchase confirmation emails
- Event reminder emails
Also check:
- Spam/Junk folders
- Email spelling mistakes
4. Find Your Ticket
After logging in correctly:
Go to:
Dashboard → My Library
Your purchased event and playback access will appear there.
If Your Payment Shows as Incomplete
Incomplete or failed payments do not grant access to the event.
You may need to purchase a valid ticket to watch the stream.
Quick Checklist
Before contacting support, check:
- Are you using the same login method used at purchase?
- Are you using the correct email address?
- Did you check spam/junk folders?
- Is the ticket visible in My Library?
- Was the payment completed successfully?
Need Urgent Access?
If the event is about to start and support is unavailable, you can purchase another ticket using the correct email address for immediate access.
Then contact support with:
- Your email address
- Order number
- Last 4 digits of the payment card
Our team will review the duplicate purchase and refund it as quickly as possible.