Troubleshooting Missing or Invalid Verification Codes

This article explains common causes and step-by-step checks to resolve issues receiving or using verification codes for login.

Summary

• Practical steps to try when a verification code does not arrive or a code you entered is not accepted.

Why verification codes may not arrive or work

• Email delivery can be delayed; codes may take a few minutes to arrive.
• Only the most recently requested code is valid; requesting multiple codes quickly can make earlier codes unusable.
• The verification email may be routed to your spam or junk folder.
• A typo in the email address or using the wrong inbox will prevent delivery.
• Some email providers can block verification emails, causing codes not to reach the inbox.
• If other emails arrive normally but verification codes do not, this may indicate a provider block or delivery issue.

Step-by-step troubleshooting

1. Wait a few minutes

   • Allow time for email delivery before taking further action.

2. Check folders and inboxes

   • Check your spam/junk and any other filtered folders.
   • Confirm you are viewing the correct inbox for the email address you registered.

3. Verify the email address

   • Confirm there are no typos in the address you used to request the code.

4. Use the most recent code

   • If you requested the code multiple times, enter only the latest code and allow a minute after requesting before entering it.

5. Retry the request

   • Request a new code and follow the prior steps: wait a minute, check spam, and use the most recent code.

6. Contact support for escalation

   • If you have waited, confirmed your address, and checked folders but still do not receive a code, contact the platform’s support team so a human agent can investigate delivery or provider-block issues.
   • To create a support ticket please click HERE