Joining a stream late
Like a real life physical event it is up to you to arrive on time to ensure you get the value from your ticket. If you are late you can still join the live stream although you may have missed some content. By accessing the live stream you get access to rewatch the content free for 72 hours afterwards [this catch up on demand window is from the time the stream ends, not from when you started watch]. However, be aware that some creators may decide to take the content down straight after the event, if they want to preserve it as a unique one time performance.
Joining a stream late does not entitle you to a refund or a reduced price.
I missed an event
If you purchased a ticket to a Lounge you can rewatch the stream at any point up to 72 hours after the host has ended the stream. However be aware that creators sometimes decide to remove the recording, if they want to preserve the stream as a unique one time performance.
If you missed the live stream you are able to purchase their VOD if available, you will then be given 30 days to watch this.
Missing a stream does not entitle you to a refund.
If you are still encountering issues or would like to leave any feedback on this article, feel free to get in touch.