Here is all you need to know about our GDPR and data protection policies.
At Lounges, we take data protection and GDPR compliance seriously. We understand the importance of safeguarding creators' data while delivering our services. If you have concerns or questions about how we handle your data, or if you encounter any issues, this article will help clarify our data practices and offer troubleshooting guidance.
1. Data Collection
Transparency is at the core of our data handling practices. We collect and process creators' data only for specific and legitimate purposes, such as creating, managing and marketing content on Lounges.tv. We are committed to keeping you informed about why we collect your data and how it's used.
We collect data about your device (hardware, IP address, etc.), how you use Lounges.tv, and location information. This includes information stored in cookies and similar technologies.
We can receive additional information about you from publicly and commercially available sources, which may be combined with the data we collect. For example, if you connect through a social media site, we may receive information from there.
2. User-Provided Information: data minimisation
We ensure that the data we collect is limited to what's necessary for our services. This minimisation reduces the risk of handling excessive personal information.
When you register for a Lounges account, you share personal information like your name and email. We may also keep your email correspondence and messages sent through Lounges. Payment details are collected for transactions you initiate. User submissions you post or stream are also gathered. We might obtain data from publicly available sources or third parties.
3. Consent and Control
Creators have control over their data. Before we collect any personal information, we obtain your explicit consent.
You can also unsubscribe from any marketing email at any time.
4. Data Security
Protecting your data is our priority. We employ stringent security measures, including encryption and access controls, to safeguard your data from unauthorised access and data breaches.
5. Data Subject Rights
Under GDPR, creators have specific rights regarding their data. If you have questions or need assistance with exercising your rights, our support team is ready to assist you in a timely manner.
6. Data Retention
We retain your data only for as long as necessary to fulfil the purpose for which it was collected, and as required by law. If you wish to delete your account and data, you can do so through your account settings.
7. Troubleshooting Issues
If you encounter any difficulties or concerns related to your data on Lounges, follow these steps:
- Contact Our Support Team: If the issue persists, contact our support team through the appropriate channels available on our platform or website.
- Legal Counsel: If you have complex legal questions or concerns, it may be advisable to seek legal counsel experienced in data protection and GDPR compliance.
For more information about how your data is used, check out our privacy policy here: Privacy