I didn't receive my Purchase Confirmation Email

Your ticket is linked to the login method you used to buy it (Email, Apple, Google, Facebook, or guest email).

It’s common for users to have trouble finding their ticket, but don’t worry — it’s usually linked to how you first logged in or purchased it.

Multiple accounts: Logging in with Apple ID, Google, Facebook, or email creates separate accounts, even if they all use the same email.
Guest checkout: Tickets purchased this way are tied directly to the email you entered at checkout.
Email errors: If your email was typed incorrectly, you may not have received the confirmation, making the ticket harder to locate.

Check your purchase confirmation email — it shows which account your ticket is linked to.
Look for the reminder email sent 1 hour before the event which will clearly display which method (email, FB, Apple, Google) your ticket is associated. Be sure to check your spam/junk folder.
Log in using the same method you used at purchase:
- Your email → Type in your email
- Apple ID → Log in with Apple ID
- Google → Log in with Google
- Facebook → Log in with Facebook
- Guest checkout → Log in with the same email you used

If you mistyped your email or still can’t find your ticket, please contact our support team via the ticket form. They can help you locate it.

✅ Tip: Always use the same login method and email for any ticket-related actions to avoid issues.