- Help & Support
- For Viewers
- Viewing a Lounge
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For Creators
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For Viewers
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Creator Academy
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Community Guidelines
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Creators/Viewers
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FAQs
I am having issues joining a two-way stream
Why can't I hear anyone when i am on stage? Why can't I see anyone when i am on stage?
If you are having problems being brought up on stage first of all we recommend leaving the stage and raising your hand again. If the issue still continues then please check for the following:
- Internet connection: You should check your internet connection is stable enough, this can cause issues when joining the stage
- Software update: Make sure your device software is up to date, in the past this has caused issues
- Mic compatibility: Make sure if you are using an external mic it is compatible with your device. If you are using Safari or Chrome check that you have no restrictions when using the mic. This will be flagged up on the search bar
If you are still encountering issues or would like to leave any feedback on this article, feel free to get in touch.