My card keeps getting declined
There could be several reasons why your credit or debit card is getting declined. Here are some potential explanations for card declines:
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Insufficient Funds: The most common reason for card declines is insufficient funds in your account. Ensure that you have enough money to cover the transaction
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Card Expired: If your card has expired, it will be declined. Check the expiration date on your card and request a new one if necessary
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Security Measures: Banks and card issuers often have security measures in place to detect unusual or suspicious transactions. If the transaction triggers these security measures, your card may be declined
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Overseas Transactions: If you're making a purchase from another country, your card may be declined as a security precaution. We are based in the UK
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Outdated Card Information: Ensure that the billing information (address, zip code) you provide matches the information on your card's file
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Network Issues: Occasionally, network issues between the merchant's payment processor and your bank can lead to card declines. Try the transaction again later
If your card continues to be declined, the best course of action is to contact your bank or card issuer. They can provide specific information about why your card is being declined and assist in resolving the issue.
We accept Mastercard, Visa, AMEX debit/credit cards, Apple pay, Google pay.
If you are still encountering issues or would like to leave any feedback on this article, feel free to get in touch.