For Viewers
Support and resources for viewers.
Discovery
Behaviour & Moderation
Tickets & Payments
- What do I do if I missed the stream or forgot to buy a ticket?
- Maximum Tips Limit
- Tipped Incorrect Amount
- How do I apply for a refund?
- How do I add, edit or remove a payment method?
- What payment methods can I use?
- How much does it cost to watch a stream on Lounges?
- VAT and Lounges.tv Fees
- Refund Policy
- Why is My Card Declined?
- Why haven't I been charged to watch a stream?
- Why can't I tip or purchase tickets on the Lounges.tv App?
- How do I remove my card details?
- Why can't I purchase tickets from within the Lounges.tv mobile app?
- I purchased a ticket, but I can’t find it in my profile. What should I do?
- I didn't receive my Purchase Confirmation Email
Viewing a Lounge
- How do I watch a Lounge on my TV?
- Why does the stream keep cutting out?
- How do I watch a Lounge on my mobile device?
- Can I rewatch a Lounge after it has ended?
- Can I watch content offline?
- How do I send Tips to a Creator?
- How do I interact with creators?
- I am having issues joining a two-way stream
- I cannot rotate my phone to watch a Lounge
- Why does my view appear incorrect when brought up on stage?
- How do I troubleshoot connectivity and quality issues with my stream if watching from the Lounges.tv App?